ToolBank Member Policies

Tool Handling Fees

Member agencies pay a tool handling fee equal to 3% of the total retail value of the tools borrowed per week. Tools may be borrowed from one to eight weeks at a time. Tool Handling fees will be invoiced and paid via credit card. Lost tools and tools that are broken due to misuse will be charged a replacement fee amounting to the tool’s retail value. No cash is accepted for tool orders at any time.

Late Fees

Overdue tools accrue late fees at 6% of their retail value every week until the tool is returned, replaced, or its replacement cost is paid in full. Avoid late fees by returning borrowed tools on time. If your project takes longer than expected, please contact gillian@richmondtoolbank.org ASAP to avoid late fees.

Cleaning Fees

Member Agencies will be charged a $25 per tool cleaning fee if tools are returned extremely dirty or returned with dried paint, caulk, mud, or other substances. If your tools are returned with concrete hardened onto the tool you may be charged a replacement fee. Avoid cleaning fees by removing excess dirt and other substances before returning them.

Tool Order Scheduling

All tool orders must be made at least 48 hours prior to the desired pickup time. All too order pickups and returns must be scheduled at least 48 hours in advance, no exceptions.  To schedule your orders, visit SCHEDULE ORDERS link above. Tool order return times will be scheduled the same way.