ToolBank Member Policies

Tool Handling Fees

Member agencies pay a tool handling fee equal to 6% of the total retail value of the tools borrowed per week. Tools may be borrowed from one to eight weeks at a time. Tool Handling fees will be invoiced and paid via credit card. Lost tools and tools that are broken due to misuse will be charged a replacement fee amounting to the tool’s retail value.

No cash is accepted for tool orders at any time.

Tool Order Scheduling

All tool orders need to be placed at least 48 hours before your intended pickup date. Tools and equipment are on a first come first serve basis, meaning the sooner you place your tool order, the more likely you will receive all your requested items. 

Important Note: The time you select during the tool ordering process is not  a confirmed pickup or return time. To confirm your order, schedule an appointment by visiting our Schedule Orders Page. Tool order return times will be scheduled the same way.

Rush Order Fee

If ToolBank can accommodate a last-minute tool order, rush orders are subject to additional fees: 

• Same-Day Orders: $50 
• Next-Day Orders: $25

If your project requires a rush order contact gillian@richmondtoolbank.org to check accommodation.

Late Fees

Overdue tools accrue late fees at 12% of their retail value every week until the tool is returned, replaced, or its replacement cost is paid in full. Avoid late fees by returning borrowed tools on time.

If your project takes longer than expected, please contact gillian@richmondtoolbank.org ASAP to avoid late fees.

Cancellation Fees for Tool Orders

A fee equal to 50% of the tool order cost will be charged to orders canceled with less than 48 hours notice

A fee equal to the tool order cost will be applied to any missed and not rescheduled or canceled appointments.

Cleaning & Replacement Fees

Member Agencies will be charged a $35 per tool cleaning fee if tools are returned extremely dirty or returned with dried paint, caulk, mud, or other substances. If your tools are returned with concrete hardened onto the tool you may be charged a replacement fee. Avoid cleaning fees by removing excess dirt and other substances before returning them.

The replacement fee for lost, broken, misused, or abused tools (beyond repair) is equal to the full retail value of the tool, plus $35 per hour for staff processing time. 

SmartBox Delivery Information & Fees

Need a big tool order delivered? Need tools to be left and locked on site for a multi-day project? SmartBox delivery is available with two weeks notice for tool orders. 



For a flat fee of $125 per box, Smartbox will deliver your tool order to your location and bring it back to our facilities once you wrap up. 

• Max 8 wheelbarrows per SmartBox 
• Small engines excluded from delivery (must be picked up at our warehouse)

Scissor Lift Delivery & Fees

Scissor lift delivery is required, with no exceptions. Scissor lift delivery fees are calculated based on the mileage from Richmond ToolBank (1407 Cummings Dr.) to the designated address and are applied on each trip:

• Within 10 miles of Richmond ToolBank = $100 per trip 
• More than 10 miles from Richmond ToolBank = $100 + ($3.50 x each additional mile over 10), per trip